We want you to be satisfied with every purchase from Jeremiah's Pick Coffee. If something isn't right, we're here to help.
Return Eligibility
- Products may be returned within 30 days of delivery
- Items must be in their original, unopened packaging and in resalable condition
- Opened food and beverage products cannot be returned for health and safety reasons
- Gift cards, digital products, and promotional items are non-refundable
How to Request a Return
- Contact us at [email protected] with your order number and reason for return
- We will review your request and issue a Return Merchandise Authorization (RMA) number within 2 business days
- Ship the item(s) back in their original packaging with the RMA number clearly marked
- Once we receive and inspect the return, we will process your refund
Refunds
- Approved refunds are issued to your original payment method
- Refunds are typically processed within 5–10 business days of receiving the returned item
- Shipping costs are non-refundable unless the return is due to our error (wrong item, damaged in transit, defective product)
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
Subscription Cancellations
Subscription orders can be cancelled, paused, or modified at any time from your account settings. Cancellations take effect at the end of the current billing period. No refunds are issued for the current billing period after a subscription delivery has been processed.
Related Policies
Contact Us
For return or refund questions:
Jeremiah's Pick Coffee Co.
San Francisco, California, USA
Email: [email protected]
